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Then, just about a year ago, I moved off of Exchange to Gmail, and haven't looked back. I get downloadable Office from the school where I teach, but they only have Office 2011 for Mac.

Although I cancelled my Office 365 Midsize Business plan, I still have my Office 2013 license for my PCs and my Office 2011 license for my Macs. As you probably know, Office 2016 for Mac was released a few weeks ago, and it's much more in line with the PC version of Office 2013 we're all used to.

I came back to Microsoft for this product evolution. Gosh, I'm getting tired of the hassles Microsoft seems to engineer into their products.

MS (clearly not Paris H): Thank you for chatting with us.

Please click the "Close" button on the top right of the chat window to tell us how we did today.

Yep, uninstall the software I just installed and then reinstall it so that it might activate. Given that this is a Mac and we're talking Office here, I knew in the marrow of my bones that just taking the applications out of the Applications folder and trashing them wouldn't be enough. After all, I was still talking with Paris H., and you just don't close the window on Paris H. How do I uninstall the brand new Office I just bought because I can't use it? The instructions weren't correct, but the link was right.

If you follow the link, you'll see it advises three stages of activity: removing the applications from the Applications folder, deleting a .plist file from the system Library folder and deleting an indeterminate number of .plist files from the user's Library folder.

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